General Terms:
The following terms and conditions, together with any documents and/or additional terms they expressly incorporate by reference, constitute a legal agreement (collectively, this “Agreement”) and are entered into by and between you (“you”, “your”, “User”) and ECOMSTAT SOFTWARES LTD (“Company,” “we,” “us,” and “our”).
This Agreement contains very important information regarding your rights and obligations, as well as conditions, limitations, and exclusions that apply to your access and use of https://ecomstatapp.com/ and https://dashboard.ecomstatapp.com/ (the “Website”). Please read the Agreement carefully.
By using our service, you agree to the following terms and conditions:
- User Information: We collect and store the email address provided by the user during sign-up. This information is used for account management purposes and to communicate important updates and marketing materials.
- Data Protection: We do not sell any user data to third-party services. All data is encrypted both at rest and in transit to ensure maximum security and protection of user information.
- Cookies: We use cookies for personalization and to enhance your experience on our platform. These cookies may also be used for marketing purposes.
- Marketing Communications: Users may receive customized emails for marketing purposes as well as important updates about our company or new feature introductions.
Refund Policy
We offer full refunds if you cancel your plan and request a refund within 14 days of your latest payment. If you request a cancellation after 14 days, no refund will be available, but you will have access to the system until the end of your subscription period. To request a refund, please send an email to info@ecomstatapp.com with the subject line [REFUND REQUEST].
Shopify Integration Feature Terms:
- Data Access: Upon installation of our Shopify app, we gain access to certain information from your Shopify store, including products, variants, order history, and customer information.
- Order and Customer Data: We only store necessary information from orders and customers to provide analytics on sales performance and customer behavior. This includes order details and customer names and email addresses. No customer data will be sold or contacted.
- Opt-Out Features: Users have the option to delete their store data, including orders and customer information, through our opt-out feature. Additionally, we support customer data deletion requests in compliance with data protection regulations.
Security Incident Response Policy:
In the event of a security incident, we have a comprehensive response policy in place to address and mitigate any potential risks. Our team is trained to promptly identify and respond to security threats to protect user data and maintain the integrity of our platform. We are committed to transparency and will communicate any security incidents to affected users in a timely manner, along with measures taken to resolve the issue and prevent future occurrences.
If you have any questions or concerns regarding our terms and conditions or security policies, please contact us at info@ecomstatapp.com